Refund & Return Policy

Eligibility for Returns & Exchanges

Products may be returned or exchanged within 7 days of delivery, subject to the following conditions:

• The product must remain unused, unopened, and in its original packaging
• All seals, labels, tags, and invoices must be intact
• The item must not be damaged due to improper handling by the customer
• The return request must be submitted within the specified return period

For hygiene, safety, and quality assurance reasons, opened or used products cannot be returned or exchanged.

Non-Returnable Products

The following items are not eligible for return or exchange:

• Opened vitamins, supplements, or healthcare products
• Refrigerated or temperature-sensitive items
• Products purchased under promotional or special discount offers
• Used, damaged, or tampered products
• Personal care and surgical items once opened

Incorrect, Damaged, or Defective Products

If you receive an incorrect, damaged, defective, or expired item, please contact our customer support team immediately with:

• Your order number
• Clear product images
• A brief explanation of the issue

After verification, we will arrange a suitable replacement or refund according to our policy.

Return & Exchange Procedure

To request a return or exchange:

• Contact our support team within 7 days of receiving your order
• Provide your order number and reason for return
• Securely repack the product with the original invoice included
• Send the parcel to the return address shared by our support team

All return requests are inspected upon arrival and processed within 3 working days.

Refund Process

Approved refunds will be processed through one of the following methods:

• Bank transfer
• Online payment reversal (where applicable)
• Store credit upon customer request

Customers may be required to provide valid banking information for refund processing.

Shipping & Courier Charges

• Customers may bear return shipping charges unless the issue occurred due to our error
• Original delivery charges are generally non-refundable
• We recommend using a secure and trackable courier service for returns

Order Cancellation Policy

Orders may only be canceled before dispatch confirmation. Once the shipment has been processed or dispatched, cancellation requests may not be accepted.

Our Quality Commitment

We are committed to supplying fresh stock, genuine products, and reliable healthcare solutions sourced from trusted suppliers and authorized distributors.

Policy Changes

We reserve the right to update or modify this policy at any time without prior notice. Customers are encouraged to review this page periodically for any updates.