Terms & Conditions
Welcome to Royal Vitamin Store.
By accessing and using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing any order.
1. General Information
Our online store is committed to providing fresh and genuine products to customers across Pakistan.
By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or guardian.
We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice.
2. Product Information
- All products displayed on the website are subject to availability.
- Product images are for illustration purposes only and may slightly differ from the actual product.
- We strive to ensure that all product descriptions, prices, and details are accurate; however, errors may occasionally occur.
- We reserve the right to correct any errors and cancel orders if necessary.
3. Pricing & Payments
- All prices are mentioned in PKR (Pakistani Rupees).
- Prices may change without prior notice.
- We accept Cash on Delivery (COD), bank transfers, and selected online payment methods.
- Orders will only be processed after payment confirmation where applicable.
4. Shipping & Delivery
- We deliver all over Pakistan.
- Delivery times may vary depending on the city and courier service.
- Orders are usually processed within 1–3 working days.
- Delays caused by weather conditions, courier issues, public holidays, or unforeseen circumstances are beyond our control.
- Customers must provide accurate delivery information to avoid delays.
5. Return & Exchange Policy
- Products can only be returned or exchanged if received damaged, expired, incorrect, or defective.
- Customers must contact our support team within 24–48 hours of receiving the order.
- The product must remain unused, sealed, and in its original packaging.
- Opened or used products cannot be returned due to health and safety reasons.
- Refunds will be processed according to company policy after product verification.
6. Order Cancellation
- Customers may cancel an order before dispatch.
- Once the order has been shipped, cancellation may not be possible.
- We reserve the right to cancel any order due to stock unavailability, pricing errors, or suspicious activity.
7. Customer Responsibilities
Customers agree:
- To provide accurate personal and delivery information.
- Not to misuse the website or attempt fraudulent activities.
- Not to copy, distribute, or misuse website content without permission.
8. Health & Supplement Disclaimer
- Supplements and health-related products are not intended to diagnose, treat, cure, or prevent any disease.
- Customers should consult a qualified healthcare professional before using supplements, especially if pregnant, nursing, or under medical treatment.
- Individual results may vary.
9. Privacy Policy
Customer information is kept confidential and used only for order processing, customer support, and service improvement.
We do not sell or share customer information with third parties except where required for delivery or legal purposes.
10. Intellectual Property
All website content including logos, images, text, graphics, and product information is the property of the company and may not be copied or reused without permission.
11. Limitation of Liability
We are not responsible for:
- Delays caused by courier companies.
- Allergic reactions or misuse of products.
- Losses arising from incorrect customer information.
- Temporary website downtime or technical issues.
12. Governing Law
These Terms & Conditions shall be governed in accordance with the laws of Pakistan.